FAQ

GENERAL

FairyLoot is a monthly book subscription box that focuses on Young Adult (YA) and and YA-friendly Crossover titles in fantasy literature. In every single one of our monthly boxes, you will receive a brand new Young Adult fantasy novel and around 5 exclusive goodies related to the theme of the box. In addition to our monthly book subscription, we also offer exclusive editions of books in our online store that are separate to the monthly box.

We offer 3 different subscription plans:

  • Monthly Subscription: you will receive our monthly boxes and will be billed on the 1st day of each month. For example, if you subscribe and your subscription begins with the September box you will be billed on the 1st of September.
  • 3 Month Prepaid Subscription: you will receive our monthly boxes and will be billed on the 1st day of every 3rd month
  • 6 Month Prepaid Subscription: you will receive our monthly boxes and will be billed on the 1st day of every 6th month

Alternatively we also offer the option to place a single purchase order for our monthly box , which is a one-off purchase and not an automatically renewing plan.

Yes, you can skip always skip a month. Please get in touch with us – we are happy to arrange this for you. Please note that we cannot skip a box if we have already started preparing to ship them – it is usually best to contact us at the start of the month if you would like to skip (e.g. if you would like to skip March, please contact us at the beginning of March).

Whenever we open our store for new subscription spots or single purchases we will make announcements through our website, newsletter and social media (Instagram and Facebook). Please note that we have a limited number of boxes each month so we recommend ordering sooner rather than later! Once we sell out it is not possible for us to restock.

Each month, we introduce a theme for the upcoming box, which will give you a hint as to what the book will be about or related to. The items in the box will all correlate with the theme. Check out our themes from previous boxes →

Our boxes feature Young Adult and Young Adult-Crossover friendly books, so most of our titles are suitable for ages 14 and up – but you’re never to old to enjoy FairyLoot!

The site www.fairyloot.com serves anyone who is based in the United Kingdom or any other country. This site’s currency is £(GBP) and orders ship from within the UK.

This site us.fairyloot.com serves anyone who is based in the USA, Canada or US territories. This site’s currency is $ (USD) and orders ship from within the USA.

Why do we have a two separate online stores?

  • So we can offer you a price at the local currency.
  • There aren’t be any more currency conversion fees from your bank.
  • Shipping is also a lot cheaper.

INSIDE THE BOX

Each box will have one recently published exclusive signed edition of a Young Adult book, 4-5 exclusive goodies and a letter from the author. Our boxes are lovingly packed and sprinkled with fairy dust every time!

FairyLoot focuses exclusively on fantasy and the book will always be a hardcover edition. It will follow the theme of the month and it will be either be a first book in a series or a standalone story (we don’t choose any books that are sequels). We work very closely with publishing houses and spend a lot of time researching and selecting our books in advance to make sure they are the very best of the best.

We only send out books that have been published not more than 5 weeks prior to our monthly shipping dates, so it should be quite unlikely you will already have the book. Unfortunately, if you do happen to possess the book already, we are not able to offer a refund for the book.

Our monthly boxes typically include:

  • one exclusive signed hardcover book
  • 5-6 items, which in the past have been toy figurines, candles, soap bars, bookmarks, notebooks, socks, jewellery, scarfs, aprons, pens, wax seals, enamel pins, pillow cases, tea towels, beanies, mugs  – anything, really!
  • a letter from the author

We like to mix it up and surprise our subscribers every month. You can check out what our previous boxes have included on our past boxes page.

All of the books and goodies are carefully selected by the FairyLoot team. They will make sure that the book will keep you up all night and that all the themed goodies will create the perfect fantasy experience – every month.

We don’t offer a book only subscription, but we sell some of our special edition books in our Fairy Trove.

No. Most of the items are exclusively produced for the respective box and are not sold anywhere else. However, we often include the website names of our suppliers and special discount codes so that you can browse their online stores and shop at better rates.

PRICING, BILLING & PAYMENTS

  • The price for a FairyLoot box is GBP £26 (+shipping)
  • The price of a 3 Month Subscription is GBP £75 (+shipping)
  • The price of a 6 Month Subscription is GBP £148.50 (+shipping)

The shipping cost is based on the country you are ordering your FairyLoot box to  and is calculated at checkout.

All of our prices are in British Pound Sterling (GBP). Please make sure you check how much that is in your own currency. If you are ordering your box to a member country of the EU, VAT will also be charged.

Payments for automatic subscription plans are always deducted on (or shortly after) the 1st day of the month. If you subscribe to a 3 Month Prepaid Subscription Plan, payments will be made quarterly – always on (or shortly after) the 1st day of the month. If you subscribe to a 6 Month Prepaid Subscription Plan, payments will be made twice a year – always on (or shortly after) the 1st day of the month.

Please make sure you have the required balance available on the 1st before your subscription is about to renew. If the automatic payment fails, please either log into your account to manually pay for the renewal or get in touch with us.

You can cancel your subscription anytime. Please log into your account at www.fairyloot.com and click on the “cancel” button next to your active subscription in the subscriptions tab. The subscription status “Pending Cancellation” means that your subscription will NOT renew again – it will be fully cancelled on its next renewal day.

If you cancel after the 1st of the month, that month’s payment will already have been taken and your box processed, but your subscription won’t renew.

If you have a 3 Month Prepaid Subscription Plan or a 6 Month Prepaid Subscription Plan, the cancellation of your subscription will only cancel your subscription but not your prepaid renewal order.

If you’re cancelling because of a bad experience or some other problem, please do get in touch with us – one of our lovely customer service team can help out 🙂

We accept all major credit and debit cards for both subscriptions and single purchases.

Unfortunately, we are currently unable to accept PayPal as a method of payment.

Our Monthly Subscription Plan is a subscription to our monthly boxes using a recurring billing plan that renews every month. By using this plan, you will always be automatically billed on the 1st day of the month in order to receive all of our monthly book boxes. The monthly subscription can be cancelled anytime.

Our 3 Month Prepay Subscription Plan (or 6 Month Prepay Subscription Plan) is a subscription to our monthly boxes using a recurring billing plan that renews every 3rd  (or every 6th month). By using this plan, you will always be automatically billed on the 1st day of every 3rd month (or every 6th month) in order to receive all of our monthly book boxes. The subscription can be cancelled through your account anytime.

This is your subscription activation order – it means that you signed up to a subscription and if this order has the status “subscription activated” you should also be able to find your active subscription in the subscription tab of your account. You might find that your subscription activation order is pending for a while, which means that our system is still in the process of validating your payment method.

Usually, when a charge first shows up in an online bank account statement it is a pending charge. When a pending charge disappears, it might take a while for the actual charge to show up in the online bank account statement. Unless your order status suggests otherwise, the charge will have been successful. Orders with the status “Accepted” or “Preparing to ship” have been paid for.

If your renewal payment failed, you can still manually pay for the renewal: simply log into your account and navigating to the ‘orders’ tab − you should be able to see a ‘pay’ button next to your pending renewal order.

To change your payment method, simply log into your account and navigate to the ‘payment methods’ tab where you can add a new bank card or change the default bank card, which will then be used for upcoming renewal payments by your active subscription.

Alternatively, you can also navigate to the ‘subscription’ tab and directly change the payment method for your active subscription by clicking the ‘change payment’ button.

SHIPPING

We ship our boxes to many countries around the world! Please check this page to see which countries we currently ship to and the shipping rate estimates. Please also note, that we have a separate site us.fairyloot.com which ships from the US to the US and Canada.

The shipping fee is calculated upon checkout and depends on your delivery address. You can check your country’s shipping rate when you add a product to your basket.

Our monthly subscription boxes are shipped around the 20th-25th day of each month.

If you recently started a subscription with us, your first charge will be on the 1st day of the upcoming month and then your first box will shipped around the 20th-25th day of that month.

Within Europe, PO boxes can generally be used as a delivery address for your FairyLoot box. We usually cannot deliver to PO boxes outside of the EU.

Unfortunately, we are prohibited from sending our boxes to military addresses, so sorry!

Yes, we send our boxes on a tracked service to almost every country and you should see the name of the shipping service at checkout. Please note that sometimes we might use a different shipping service than the one shown at checkout.

If you are ordering your FairyLoot box to a country outside of the United Kingdom, it is possible that you may be subject to paying customs fees/import duty. The buyer is responsible for any import taxes imposed by their home country. Outside of the United Kingdom, you will need to look up the import duty threshold and rates for your country to determine if and how much you will pay in VAT/duty/handling fees.

The shipping duration depends on where the box is being shipped to – within the UK it should be around 2 or 3 days from shipping. If you are outside of the UK, it can take 1-4 weeks.

Orders from the Fairy Trove ship out in 7-14 business days.

ADDRESS CHANGES

You can change your address in your Account Page. Please make sure that your shipping address is always up to date!

If you have moved or made any changes to your address, you will need to update this in the address tab on your Account Page.

Subscriptions always renew on the 1st day of the month and once your subscription has renewed, you won’t be able to change the address for that month’s order. If you don’t change your address before the renewal date it will renew using your old address. If you’re unsure about whether or not you’ve changed it correctly, please contact us and our team can double check so that we make sure your box will go to the correct location.

When you update your address, please make sure you tick the box that says “Update the shipping used for all of my shipping subscriptions” in order to apply the address change to your active subscription.

As soon as your label gets send to our warehouse, it will be impossible to change the address – so please make sure that you inform us about your address change as early as possible!

You cannot change your shipping address through your account for 3 month or 6 month subscriptions, but our team can change it for you! This is because your address will only change when your subscription renews, so during those months it will not update. We can easily change it for you if you get in touch with our customer support team.Please note that we can change the address for any order, as long as the label has not been sent to our warehouse (we usually sent off all labels in the early of the month in which the boxes are being shipped).

You cannot change your shipping address through your account for single purchases, but our team can change it for you! We can easily change it for you if you get in touch with our customer support.Please note that we can change the address for any order, as long as the label has not been sent to our warehouse (we usually sent off all labels in the beginning of the month in which the boxes are being shipped).

If you only update your address in your account, it will not carry through to your single purchase order!

Most likely they will – you can check your shipping rate at checkout. If you have a subscription and move to a different country, you can simply change the address in the my account section and the new shipping rate will be applied at your next renewal.

RETURNS AND SUPPORT

No, once a subscription box has shipped, we cannot accept a return and won’t be able to exchange it for another box.

Usually all of our parcels are monitored by weight before being shipped, to ensure that no items are missing. In the unusual case that an item is actually not present in your box, please use our customer support form to get in touch with us as soon as possible!

If one of your items or book is damaged (please see our damage criteria), you can contact us to file a claim and we will ask you to provide photos of the damaged item. In most cases we will then be able to send out a replacement item to you.

Please keep in mind that the criteria listed is for guidance purposes and each claim will be reviewed manually on a case by case basis. Please note that blemishes to packaging or damaged packaging for the items will not be considered part of a damaged item if the item itself is okay.

We can only accept exchange/replacement claims within 14 days from the date you received your order. All exchanges/replacements will be at the discretion of our customer support team.

No, unfortunately not. Once you paid for your order we cannot issue a refund for it.