FAQ

GENERAL

FairyLoot is a monthly book subscription box that focuses on Young Adult fantasy literature. In every single one of our monthly boxes, you will receive a brand new Young Adult fantasy novel, 5-6 exclusive bookish goodies related to the theme of the box and other items sourced directly from the author.

We offer 3 different subscription plans:

  • Monthly Subscription: you will receive our monthly boxes and will be billed on the 1st day of each month. For example, if you subscribe and your subscription begins with the September box you will be billed on the 1st of September.
  • 3 Month Prepaid Subscription: you will receive our monthly boxes and will be billed on the 1st day of every 3rd month
  • 6 Month Prepaid Subscription: you will receive our monthly boxes and will be billed on the 1st day of every 6th month

Alternatively we also offer the option to place a single purchase order for our monthly box , which is a one-off purchase and not an automatically renewing plan.

Every month we have a limited amount of boxes and they often sell out quickly. If you are subscribed to any of our subscription plans, your spot is secured every month and you don’t need to worry about missing out on a box.

If you buy single purchases, you can pick and choose which themes you are interested in and don’t have payments automatically renewing. This does also mean that if the boxes sell out you may miss a chance to grab one.

Yes, you can skip a month if you are on the monthly subscription plan. Please get in touch with us – we are happy to arrange for your subscription skip a month.

Whenever we open our store for new subscription spots or single purchases we will make announcements through our website, newsletter and social media (Twitter, Instagram and Facebook). Please note that we have a limited number of boxes each month so we recommend ordering sooner rather than later! Once we sell out it is not possible for us to restock.

Each month, we introduce a theme for the upcoming box, which will give you a hint as to what the book will be about or related to. The items in the box will all correlate with the theme.

Our boxes feature Young Adult and mature Young Adult books, so most of our titles are suitable for ages 14 up – but you’re never to old to enjoy FairyLoot!

INSIDE THE BOX

Each box will have one recently published Young Adult book, 5-6 exclusive goodies and special items from the author (e.g. posters, bookmarks, a signed bookplate…). Our boxes are lovingly packed and sprinkled with fairy dust every time!

FairyLoot focuses exclusively on fantasy and the book will always be a hardcover edition. It will follow the theme of the month and it will be either be a first book in a series or a standalone story (we don’t choose any books that are sequels). We work very closely with publishing houses and spend a lot of time researching and selecting our books in advance to make sure they are the very best of the best.

We only send out books that have been published not more than 5 weeks prior to our monthly shipping dates, so it should be quite unlikely you will already have the book. Unfortunately, if you do happen to possess the book already, we are not able to offer a refund for the book.

Our monthly boxes typically include:

  • one hardcover book
  • 5-6 items, which in the past have been toy figurines, candles, soap bars, bookmarks, notebooks, socks, jewellery, scarfs, aprons, pens, wax seals, enamel pins, pillow cases, tea towels, beanies, mugs  – anything, really!
  • some exclusive goodies straight from the author, such as signed bookplates, author letters to our subscribers and other promotional items

We like to mix it up and surprise our subscribers every month. You can check out what our previous boxes have included on our past boxes page.

All of the books and goodies are carefully selected by Anissa (the Founder of FairyLoot) and Gintare (the Purchasing Manager at FairyLoot). They will make sure that the book will keep you up all night and that all the themed goodies will create the perfect fantasy experience. Every month.

We don’t offer a book only subscription, but we sell some of our special edition books in our Fairy Trove.

No. Most of the items are exclusively produced for the respective box and are not sold anywhere else. However, we often include the website names of our suppliers and special discount codes so that you can browse their online stores and shop at better rates.

PRICING, BILLING & PAYMENTS

The price for a FairyLoot box is GBP £26 (+shipping)

  • The price of a 3 Month Subscription is GBP £76.50 (+shipping)
  • The price of a 6 Month Subscription is GBP ££150.00 (+shipping)

The shipping cost is based on the country you are ordering your FairyLoot box to  and is calculated at checkout.

All of our prices are in British Pound Sterling (GBP). Please make sure you check how much that is in your own currency. If you are ordering your box to a member country of the EU, VAT will also be charged.

Payments for automatic subscription plans are always deducted on the 1st day of the month. If you subscribe to a 3 Month Prepaid Subscription Plan, payments will be made quarterly – always on the 1st day of the month. If you subscribe to a 6 Month Prepaid Subscription Plan, payments will be made twice a year – always on the 1st day of the month.

Please make sure you have the balance available on the 1st before your subscription is about to renew. If the automatic payment fails, please either log into your account to manually pay for the renewal or get in touch with us.

You can cancel your subscription anytime. Please log into your account and click on the “cancel” button next to your active subscription in the subscriptions tab. The subscription status “Pending Cancellation” means that your subscription will NOT renew again – it will be fully cancelled on its next renewal day.

If you have a 3 Month Prepaid Subscription Plan or a 6 Month Prepaid Subscription Plan, the cancellation of your subscription will only cancel your subscription but not your prepaid renewal order.

Absolutely! Simply select the single purchase option − this is a one-off purchase of the selected FairyLoot box.

We accept all major credit and debit cards for both subscriptions and single purchases. We also accept PayPal for single purchases – but not for subscriptions.

Yes …and no. We only accept PayPal for single purchases.

Subscription plans can only be used with debit or credit cards.

Our Monthly Subscription Plan is a subscription to our monthly boxes using a recurring billing plan that renews every month. By using this plan, you will always be automatically billed on the 1st day of the month in order to receive all of our monthly book boxes. The monthly subscription can be cancelled anytime.

Our 3 Month Prepaid Subscription Plan (or 6 Month Prepaid Subscription Plan) is a subscription to our monthly boxes using a recurring billing plan that renews every 3rd  (or every 6th month). By using this plan, you will always be automatically billed on the 1st day of every 3rd month (or every 6th month) in order to receive all of our monthly book boxes. The subscription can be cancelled through your account anytime.

Our Single Purchase option allows you to place a one-off order of one of our monthly boxes. Whenever our monthly box is available in our store, you can add a single purchase order into your cart and checkout using your debit/credit card or PayPal.

This is your subscription activation order – it means that you signed up to a subscription and if this order has the status “subscription activated” you should also be able to find your active subscription in the subscription tab of your account. You might find that your subscription activation order is pending for a while, which means that our system is still in the process of validating your payment method.

Usually, when a charge first shows up in an online bank account statement it is a pending charge. When a pending charge disappears, it might take a while for the actual charge to show up in the online bank account statement. Unless your order status suggests otherwise, the charge will have been successful. Orders with the status “Accepted” or “Preparing to ship” have been paid for.

SHIPPING

YES! We want to spread our fairy magic around the world and therefore ship to almost any country in the world. You can find out more about our shipping in our Shipping Guidelines. The only countries we currently cannot ship to are Mexico, Brazil, El Salvador, Fiji, Guadeloupe, and Haiti – so sorry!

The shipping fee is calculated upon checkout and depends on your delivery address. You can find out more about shipping prices in our Shipping Guidelines.

Our monthly boxes are shipped around the 20th day of each month.

Within Europe, PO boxes can generally be used as a delivery address for your FairyLoot box.

If you are outside of Europe we usually use DHL Express to ship our boxes and they generally do not ship to P.O. boxes. If you put a P.O. address down as your address, DHL Express will contact you to arrange to deliver to a different address.

Unfortunately, we are prohibited from sending our boxes to military addresses, so sorry!

Yes, we send our boxes on a tracked service to almost every country.

For more information please refer to our Shipping Guidelines.

If you are ordering your FairyLoot box to a country outside of the United Kingdom or the EU, it is possible that you may be subject to paying customs fees – although this is NOT likely. The only country that we are currently aware of charging customs fees is Canada. This is because Canada’s customs threshold of $20 (CAD) is one of the lowest in world. In comparison, the custom thresholds of $800 (USD) for the USA and $300 (USD) for Mexico are much higher and therefore in those countries (and most other countries in the world) you should never be asked to pay customs fees when expecting a FairyLoot box.

With Standard (Untracked) Shipping, you will not receive a tracking number and your box usually takes longer to arrive. We only offer the untracked shipping option to a few countries – find out what options you have in our Shipping Guidelines.

For most countries we only offer tracked shipping – however, for some countries we give you the option to either tracked or standard (untracked) shipping, but we always recommend tracked shipping! You can find the prices and options in our Shipping Guidelines.

Please note that we cannot send boxes to a non-EU PO address on a tracked service, so it’s better if you put a home/work address.

On a tracked service, you will receive an email with a tracking number and if anything happens to your box you will be fully covered and your box is insured. Usually on a tracked service boxes take 1-3 weeks to reach you, but unfortunately if they get delayed through customs it can take up to 3-4 weeks, which is something out of our control.

On our standard (untracked) shipping service, your box will be untracked so you will NOT receive a tracking number. We offer tracked shipping for most locations, and we always recommend tracked shipping over untracked shipping! You can find the prices and options in our Shipping Guidelines.

On a standard untracked service, you can expect your box to arrive between 2-5 weeks. The parcel will be handed over to your local post, which are then in charge of delivering it.

The shipping duration depends on where the box is being shipped to – within the UK it should be around 2 or 3 days from shipping. If you are outside of the UK, it can take 1-4 weeks.

ADDRESS CHANGES

You can change your address in your Account Page. Please make sure that your shipping address is always up to date!

If you have moved or made any changes to your address, you will need to update this in the address tab on your Account Page.

Subscriptions always renew on the 1st day of the month and once your subscription has renewed, you won’t be able to change the address for that month’s order. If you don’t change your address before the renewal date it will renew using your old address.

When you update your address, please make sure you tick the box that says “Update the shipping used for all of my shipping subscriptions” in order to apply the address change to your active subscription.

As soon as your label gets send to our warehouse, it will be impossible to change the address – so please make sure that you inform us about your address change as early as possible!

You cannot change your shipping address through your account for 3 month or 6 month subscriptions, but our team can change it for you! This is because your address will only change when your subscription renews, so during those months it will not update. We can easily change it for you if you get in touch with our customer support team.Please note that we can change the address for any order, as long as the label has not been sent to our warehouse (we usually sent off all labels in the early of the month in which the boxes are being shipped).

You cannot change your shipping address through your account for single purchases, but our team can change it for you! We can easily change it for you if you get in touch with our customer support.Please note that we can change the address for any order, as long as the label has not been sent to our warehouse (we usually sent off all labels in the beginning of the month in which the boxes are being shipped).

If you only update your address in your account, it will not carry through to your single purchase order!

Most likely they will – you can check our shipping rates in our shipping guidelines. If you have a subscription and move to a different country, please get in touch with us!

RETURNS AND SUPPORT

No, once a box has shipped, we cannot accept a return and won’t be able to exchange it for another box.

Usually all of our parcels are monitored by weight before being shipped, to ensure that no items are missing. In the unusual case that an item is actually not present in your box, please use our customer support form to get in touch with us as soon as possible!

Please use our customer support form to get in touch with us as soon as possible! If one of your items is damaged, you will need to file a claim including photos of the damaged item. We will then be able to send out a replacement item to you.

No, unfortunately not. Once you paid for your order we cannot issue a refund for it.

For further information check out our in-depth guide, which explains everything you need to know about single purchases and subscriptions.